Last revised on October 17, 2020
VenuePilot (“VenuePilot” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you
visit the website venuepilot.com (our “Website”) and our practices for collecting, using, maintaining,
protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website;
- In email, text, and other electronic messages between you and this Website;
Through mobile and desktop applications you download from this Website, which provide dedicated
non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those
applications or advertising include links to this policy.
It does not apply to information collected by:
Us offline or through any other means, including on any other website that may be operated by VenuePilot
or any third party; or
Any third party, including through any application or content (including advertising) that may link to or
be accessible from the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any
information to the Website. We do not knowingly collect personal information from children under 13. If you
are under 13, do not use or provide any information on this Website or through any of its features, make any
purchases through the Website, or provide any information about yourself to us, including your name or email
address. If we learn we have collected or received personal information from a child under 13 without
verification of parental consent, we will delete that information. If you believe we might have any
information from or about a child under 13, please contact us at firstname.lastname@example.org .
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
By which you may be personally identified, such as name, address e-mail address, last four digits of your
banking card used for purchases, and place of employment (“personal information”); and
- About your usage details on the Website including sign-in logs and transactions.
We may collect this information:
- Directly from you when you provide it to us; and
Automatically as you navigate through the site. Information collected automatically may include usage
details, IP addresses, and information collected through cookies.
Information You Provide to Us
The information we collect on or through our Website may include:
Information that you provide by filling in forms on our Website. This includes information provided at the
time of registering to use our Website. We may also ask you for information when you report a problem with
- Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Website and of the fulfillment of your ticket orders.
You may be required to provide financial information before placing an order through our Website.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to
collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs, and other
communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address.
We also may use these technologies to collect information about your online activities over time and
across third-party websites or other online services (behavioral tracking).
The information we collect automatically may include personal information. It helps us to improve our
Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may
refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you
select this setting you may be unable to access certain parts of our Website. Unless you have adjusted
browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect
and store information about your preferences and navigation to, from, and on our Website. Flash cookies
are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our the Website or emails may contain small electronic files known as web beacons
that permit the Company, for example, to count users who have visited those pages or opened an email and
for other related website statistics (for example, recording the popularity of certain events).
Google API Services. You may optionally connect your VenuePilot account to certain Google Services.
Primarily Google Calendar to sync your VenuePilot account with Google Calendar. This feature allows
VenuePilot to create, edit and delete events on specific calendars generated by VenuePilot. No other
information outside of this scope is read, collected, or stored by us.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you
and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about events on our Website that may be of interest to you.
If you do not want us to use your information in this way, please adjust your user preferences in your
Disclosure of Your Information
We may disclose, without restriction, aggregated information about our users, and information that does not
identify any individual.
- To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,
dissolution, or other sale or transfer of some or all of VenuePilot’s assets, whether as a going concern
or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by
VenuePilot about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including responding to any government or
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of
VenuePilot, our customers, or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created
mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or
to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit
parts of this site may then be inaccessible or not function properly.
Promotional Offers from VenuePilot. If you do not wish to have your contact information used by VenuePilot
to promote events or our own or services, you can opt-out by adjusting your user preferences in your
account profile by checking or unchecking the relevant boxes or by sending us an email stating your
request to [EMAIL ADDRESS]. If we have sent you a promotional email, you may send us a return email asking
to be omitted from future email distributions. This opt out does not apply to information provided to
VenuePilot, as a result of purchased tickets for an event.
We do not control third parties’ collection or use of your information to serve interest-based advertising.
However these third parties may provide you with ways to choose not to have your information collected or
used in this way.
Accessing and Correcting Your Information
You may also send us an email at email@example.com to request access to, correct or delete any
personal information that you have provided to us. We cannot delete your personal information except by also
deleting your user account. We may not accommodate a request to change information if we believe the change
would violate any law or legal requirement or cause the information to be incorrect.
We have implemented measures designed to secure your personal information from accidental loss and from
unauthorized access, use, alteration, and disclosure. VenuePilot uses third-party payment processors for
transactions with Vendors and has no control over the data they may receive from You or store. We refer you
The safety and security of your information also depends on you. Where we have given you (or where you have
chosen) a password for access to certain parts of our Website, you are responsible for keeping this password
confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our
best to protect your personal information, we cannot guarantee the security of your personal information
transmitted to our Website. Any transmission of personal information is at your own risk. We are not
responsible for circumvention of any privacy settings or security measures contained on the Website.
to how we treat our users’ personal information, we will notify you by email to the email address specified
responsible for ensuring we have an up-to-date active and deliverable email address for you, and for
us at: firstname.lastname@example.org.